Skill Set 1:

Effective Communication Skills:

• defining and recognizing the need for protocol, etiquette, and diplomacy;
• identifying common mistakes in communication and the problems they create;
• identifying and practicing strategies to avoid these mistakes.

Skill Set 2:

The science of self-esteem:

• recognizing esteem needs in ourselves and others;
• understanding the organic model of self-esteem (growing more);
• understanding the economist's model of self-esteem (taking from finite supply);
• examining a mathematical solution to determining the most effective strategy.

Skill Set 3:

Group Dynamics:

• the appeal of acceptance into a group;
• the fear of rejection from a group;
• maintaining our integrity within a group environment.

Skill Set 4:

Team Management:

• examining the manager's need to recognize his/her own esteem model;
• defining the goals of management: caring, service, fostering success in others;
• conflict resolution.